Common symptoms
- Subscription is paid but feature is locked
- Credits were not added
- Canceled plan still has unexpected access
- Renewal created duplicate credits
Subscription Paid but Access Not Unlocking? Check Entitlements
Subscription status, renewal, cancellation, payment, and entitlement are separate records. Access should follow provider-confirmed billing state and an idempotent entitlement ledger—not a return-page visit or a client-side flag.
Possible causes
- Provider event not reconciled
- Plan mapping missing
- Entitlement grant failed
- Duplicate event handling
- Cancellation state not reflected in authorization
Diagnose the exact failure before choosing a repair.
Genesis separates the visible symptom from the underlying technical cause. Run the supported diagnostic first, review the evidence, and then use a matching repair only when the failure is actually verified.
- Platform scope
- Subscription SaaS applications
- Category
- Billing & entitlements
- Last updated
- 2026-09-13
Next step
Start with a free diagnostic. If Genesis verifies a problem and a compatible treatment exists, it will route you to the relevant Code Store product or repair path.
Run a Website Diagnostic