Common symptoms
- Checkout succeeds but account is not updated
- Webhook returns 400 or 500
- Duplicate credits or orders appear
- Refund status does not reconcile
- Subscription remains pending
Stripe Webhook Not Working? Verify Payment Events Safely
Reliable billing depends on provider-confirmed events, valid signatures, idempotent processing, and correct entitlement reconciliation. A browser redirect after checkout is not proof that payment succeeded or access should be granted.
Possible causes
- Missing webhook secret
- Signature mismatch
- Wrong endpoint or event configuration
- Non-idempotent event handling
- Entitlement logic not linked to provider event
Diagnose the exact failure before choosing a repair.
Genesis separates the visible symptom from the underlying technical cause. Run the supported diagnostic first, review the evidence, and then use a matching repair only when the failure is actually verified.
- Platform scope
- Stripe-connected SaaS and ecommerce applications
- Category
- Billing & webhooks
- Last updated
- 2026-09-13
Next step
Start with a free diagnostic. If Genesis verifies a problem and a compatible treatment exists, it will route you to the relevant Code Store product or repair path.
Run a Website Diagnostic