Common symptoms
- Browser shows a certificate warning
- HTTP does not redirect correctly
- www and apex domains behave differently
- Mobile browser cannot open the site
SSL or HTTPS Not Working? Check the Production Connection
An HTTPS URL alone does not prove that every production hostname, redirect, certificate path, or integration is healthy. Genesis verifies the public connection surface it can observe and separates transport evidence from broader application security claims.
Possible causes
- Certificate or hostname mismatch
- DNS or hosting configuration
- Redirect misconfiguration
- Mixed production/staging domain
- Expired or incomplete certificate chain
Diagnose the exact failure before choosing a repair.
Genesis separates the visible symptom from the underlying technical cause. Run the supported diagnostic first, review the evidence, and then use a matching repair only when the failure is actually verified.
- Platform scope
- Public production websites
- Category
- Security & deployment
- Last updated
- 2026-09-13
Next step
Start with a free diagnostic. If Genesis verifies a problem and a compatible treatment exists, it will route you to the relevant Code Store product or repair path.
Run a Website Diagnostic