Common symptoms
- PayPal window never opens
- Buyer approves but order remains pending
- Capture fails after approval
- Credits are granted twice
- Venmo option does not appear for an eligible buyer
PayPal Checkout Not Working? Trace Order Creation and Capture
A PayPal checkout flow has distinct stages: server-side order creation, buyer approval, provider-confirmed capture, and application reconciliation. Genesis keeps access locked until the provider reports a completed payment state.
Possible causes
- Credential or environment mismatch
- Order amount or currency mismatch
- Capture endpoint failure
- Duplicate capture request
- Funding-source eligibility or device limitations
Diagnose the exact failure before choosing a repair.
Genesis separates the visible symptom from the underlying technical cause. Run the supported diagnostic first, review the evidence, and then use a matching repair only when the failure is actually verified.
- Platform scope
- PayPal-connected SaaS and ecommerce applications
- Category
- Billing & checkout
- Last updated
- 2026-09-13
Next step
Start with a free diagnostic. If Genesis verifies a problem and a compatible treatment exists, it will route you to the relevant Code Store product or repair path.
Run a Website Diagnostic