Common symptoms
- Correct credentials are rejected
- Login redirects back to sign-in
- OAuth returns but session is missing
- User is logged out immediately
- Password reset succeeds but login still fails
Login Not Working? Trace Authentication and Session Failures
A login failure can occur before credentials are sent, during provider authentication, while establishing the application session, or after redirecting back to the account. Genesis treats authentication as a multi-step backend journey and does not expose passwords or secrets during diagnosis.
Possible causes
- Validation or credential mismatch
- Session cookie failure
- OAuth callback error
- Expired token
- Account-state or authorization problem
Diagnose the exact failure before choosing a repair.
Genesis separates the visible symptom from the underlying technical cause. Run the supported diagnostic first, review the evidence, and then use a matching repair only when the failure is actually verified.
- Platform scope
- SaaS apps, React, Next.js, WordPress integrations, custom applications
- Category
- Authentication
- Last updated
- 2026-09-13
Next step
Start with a free diagnostic. If Genesis verifies a problem and a compatible treatment exists, it will route you to the relevant Code Store product or repair path.
Run a Website Diagnostic